To resolve your complaints as soon as possible, we kindly request you to contact us by email:
You can also file a complaint in writing. For a quick and correct handling we request you to mention the following information:
- order number;
- name and address details.
You can send your complaint to:
All Wines B.V.
1017 CC Amsterdam
You will receive a confirmation upon receipt of your letter. We will contact you regarding your complaint within 7 days.
If you feel that your complaint has not been properly addressed, you can register your complaint with the ODR platform of the European Commission , a platform for all consumers in Europe (https://ec.europa.eu/consumers/odr).